Customer Service

For all Customer Service enquiries please contact info@babymonsters.co.uk or 07985759922

Alternatively our postal address is 21a The Avenue, Radlett WD7 7DQ.

 

 

 

 

Returns and Exchanges 
  
We are happy to provide a refund for item(s) when notified to us within 15 calendar days of receipt, provided they are in perfect condition and in the original packaging (including the shoe box where applicable and all labels still attached). 
  
Notification of returns should state the Order Number, Customer Name, Contact Number and be emailed to: info@babymonsters.co.uk
  
We know children’s feet are not all the same and to ensure you have the right size we encourage customers to try shoes on, on a carpeted or soft surface. 
  
Babymonsters will not accept returns of item(s) with any sign of wear and tear or items that have been damaged, soiled or altered in any way. Item(s) not fit for resale may be sent back to the customer at additional expense. 
  
  
How To Return An Item 
  
Please do not use the shoe box itself as the postage box, please place the shoe box inside another box or protective packing for postage, items should be returned within 14 calendar days of notification of your intent to return. 
  
The customer must obtain and retain the proof of postage of the item(s), if the package is lost, no refund will be given. 
  
The cost of returning item(s) to Babymonsters is to be paid by the customer. 
  
All returns must be sent to: 
Babymonsters Returns 
21A The Avenue
Radlett
WD7 7DQ
  
  
Receiving A Refund 
  
Babymonsters will refund the full cost of the items returned plus any standard postage paid, the additional cost of any premium or express delivery services chosen at checkout will not be refunded. Delivery fees will not be refunded where part of an order is returned. 
  
A refund will be provided within 14 calendar days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by Babymonsters.  The refund will be credited to the original purchaser's credit card. 
  
  
This does not affect your rights under the Sale of Goods Act 1979 (as amended) for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. All items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty. 
 
We are happy for any non-sale items to be returned within 14 days provided it is in perfect condition and in the original packaging (including the shoe box and all labels still attached as sold). Please do not use the shoe box itself as the postage box, please place the shoe box inside another box or protective packing for postage.  A refund (excluding the delivery fee) will be provided or an exchange if preferred provided we have the alternate size/style required otherwise a refund will be provided. We offer free exchange on full price items. 
 
Privacy Policy & Security

This Cookie and Privacy Policy describes how Babymonsters Limited, a company registered in England and Wales with registered number 08084042 and registered office at 7 Fergus Road, London N5 1JS, London (“we” or “us”) handles your personal information collected on our website (the “Website”).

By using the Website, you accept the provisions of this Cookie and Privacy Policy and you expressly consent to our collection, storage, use and disclosure of your personal information as described.

All personal information you supply to us will be treated in accordance with all applicable legislation, including but not limited to the Data Protection Act 1998 as amended and we endeavour to take all reasonable steps to protect your personal data including the use of encryption technology.

Cookie Policy

What are cookies?

Cookies are tiny text files stored on your computer when you visit a website. In order to order from babymonsters.co.uk you need to have cookies enabled in your browser. This happens automatically for most web browsers. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. Please be assured that our website only uses the minimum number of cookies to ensure that it functions at the best possible level for you.

Our Cookies policy

To make full use of the online shopping and personalised features on babymonstrs.co.uk your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them. Please see our Terms and Conditions for full details on enabling cookies (link to T and C’s).

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from ilovegorgeous.co.uk or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Here's a list of the main cookies we use, and what we use them for.

  • 1. NO_CACHE – This cookie tells us if we are allowed to temporarily store web page content within your browser so it is faster for you to view the site.
  • 2. VIEWED_PRODUCT_IDS – This stores the products that you have recently viewed
  • 3. __utma – This is used by Google analytics stores to record how many times you visit and is stored for generic reporting purposes. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at ilovegorgeous and Google and never shows any confidential information.
  • 4. __utmc – This is used by Google analytics to identify roughly how long you stay on the site and is stored for generic reporting purposes. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at ilovegorgeous and Google and never shows any confidential information.
  • 5. __utmv – This is used by Google analytics to record where site visitors come from and is stored for generic reporting purposes. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at ilovegorgeous and Google and never shows any confidential information.
  • 6. frontend – This cookie creates a unique identification to store your session id on our server.
  • 7. store – This cookie stores your preferred site language so when you come back another time the site is easy to shop.
  • 8. geoip_store_code – This cookie informs us which country you are accessing the site from
  • 9. Linkshare and Minute Steak cookies– These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us.

Our Privacy Policy

Information about you and how we collect and use your personal data

We may collect and store personal information when you visit the Website, including but not limited to your name, email address, postal address, transactional information based on your activities on the Website and correspondence sent to us, other information from your interaction with the Website, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information and additional information we ask you to submit to verify your identity.

We may also collect personal information about you in the following ways: any data which you provide when you purchase products from us; and any other data which you provide to us when you enquire about our activities, email, telephone or write to us or otherwise provide us with personal information.

All the information we collect via our Website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  • 1. Planning and managing babymonsters ltd's business activities, including analysis of customers' shopping habits, product and style preferences.
  • 2. Technical administration of our website
  • 3. Research
  • 4. Providing you with information about the services we offer.
  • 5. Letting you know about offers and news from babymonsters.co.uk
  • 6. Occasionally letting you know about offers from other companies who we believe may interest you, either by sending out the information ourselves to you directly, or by providing certain details to other companies so they may contact you directly.
  • 7. Managing and fulfilling your order including verifying details of your payment method or credit card account and where necessary carrying out credit checks and to protect against fraud and theft. We may therefore also share information about the way in which you conduct your account with lenders and credit reference agencies;

There are only four circumstances where we may share some of your data with others:

  • 1. In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
  • 2. To outside research companies whom we may ask to contact you directly for your opinions on our service.
  • 3. We occasionally make names, addresses and email addresses available to companies whose products we think may interest you, unless you have subsequently withdrawn that permission. 
  • 4. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.

Data over the Internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at babymonsters.co.uk, you're agreeing and authorising us to process data in this way.

How we protect information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors (such as SECPay) who need the information to perform a specific job are granted access to personally identifiable information.

How you can help us protect your information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your on the site. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Changes to privacy policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the ilovegourgeous.co.uk website.

Further information

If you have questions about your personal data or our privacy policy or wish to learn more about what information we hold about you, please contact at info@babymonsters.co.uk

How to unsubscribe

If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter email

If you never wish to be contacted by other companies who we think may be of interest to you, by post, email or otherwise please email info@babymonsters.co.uk

If you do not want to receive emails from us about other companies that we think may interest you, please email info@babymonsters.co.uk